Privacy Policy

Last Updated: 14 October 2026

1. Introduction

Systemise Fulfilment Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

The data controller responsible for this website and for the personal information described in this policy is Systemise Fulfilment Ltd, a private limited company registered in England and Wales (company number 09728064), whose registered office is Unit 7, Sterling Business Park, Park Farm Road, Scunthorpe, North Lincolnshire, DN15 8QP, England. "Systemise Fulfilment Group" and "Systemise Fulfilment" are trading names used on this website. For privacy questions or to exercise your rights, contact sales@systemisefulfilment.com.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, business address)
• Account credentials
• Payment and billing information
• Communications and correspondence with us

2.2 Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to inquiries and provide customer support
• Improve and optimize our website and services
• Analyze usage trends and preferences
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Within Systemise Fulfilment Group: where needed to respond to your enquiry or deliver services (for example, when a fulfilment site or service is operated by another company within our group), we share the relevant details with that company, which uses them only for that purpose
• Service Providers: We may share information with third-party vendors who perform services on our behalf
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Data Portability: Request transfer of your data

You also have the right to restrict the use of your information and to object to processing based on our legitimate interests, including recording where your enquiry came from and keeping unsuccessful sales records for future review. To exercise your rights, contact sales@systemisefulfilment.com. We will respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

7. Cookies and Tracking Technologies

Strictly necessary (always on): we save your cookie choice in your browser so we can respect it; our forms use Cloudflare Turnstile to block spam and automated abuse, which processes technical information about your browser and connection for security; our embedded booking calendar (Calendly) and its security providers may set security cookies to protect the booking service from abuse; and signed-in staff and client areas use storage needed to keep you logged in. These are needed to provide the website securely or to remember the choice you asked us to remember, so they do not require consent. Our website hosting providers also process connection information, including IP addresses, in standard security and operational logs.

We use Google Analytics and Google Ads to measure website traffic and advertising performance, Hotjar to understand how visitors use our pages (heatmaps and session recordings), and Lead Forensics to identify organisations that visit our website, using their network address, for business-to-business sales prospecting. None of these run on our staff, CRM or login pages.

If you select "Accept": Google Analytics, Google Ads and Hotjar load and may set cookies, and Lead Forensics runs.

If you select "Reject" or make no choice: none of these tools load. Nothing is stored on your device for them and no information is sent to Google, Hotjar or Lead Forensics.

Lead Forensics (trial): we are currently trialling Lead Forensics, a business-to-business visitor identification service, and have not decided whether to continue using it. Only if you select "Accept", its script runs on our public pages. During the trial it does not set a cookie. Although it is cookieless, it still processes personal data: it receives your IP address and standard technical information about your visit (such as the pages viewed and the time of your visit) and matches the IP address against its database of business network addresses to identify the organisation you may be visiting from. It does not identify consumers or sole traders, and we use the results only to understand which businesses are interested in our services and to follow up with them, not to identify you personally. Lead Forensics acts as our data processor: it processes this information on our behalf and under our instructions. IP addresses it cannot match to a business are deleted after validation. Lead Forensics states that its servers are based in the UK and the EU; where information is transferred outside the UK, it uses legally recognised safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Information is kept only for as long as needed to provide the service and is deleted or returned to us when our agreement ends, unless the law requires otherwise. If we end the trial, we will remove the script from our website and update this policy. You can object to this processing at any time by contacting us, and you can stop it by rejecting or withdrawing consent through "Cookie settings".

Who receives this information: information collected by these tools after you accept is shared with Google (for Google Analytics and Google Ads) and with Lead Forensics, who process it to provide these services. Google may also use advertising-related information for its own purposes, as described in how Google uses information from sites that use its services. Google may transfer information outside the UK using appropriate safeguards.

You can change or withdraw your choice at any time using the "Cookie settings" link in the website footer. Withdrawing consent stops these tools straight away and removes the Google Analytics and Google Ads cookies set on our website; cookies that Google sets on its own domains can be removed in your browser settings.

8. Enquiries You Send Us

When you contact us through our website (quote, contact, consultation, discovery-call or referral partner forms), we use the details you provide to respond, prepare quotes and, where relevant, take steps towards entering into a contract with you.

Lawful basis: taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)). Where you enquire on behalf of an organisation and this does not apply, we rely on our legitimate interests in responding to and managing business enquiries (Article 6(1)(f)).

9. Where Your Enquiry Came From

When you submit an enquiry, we record:

• the page you submitted it from;
• the first page of our website you opened on that visit (the "original landing page"), only where we can reliably identify it;
• any campaign information contained in the link you followed.

We record page addresses only (for example "/amazon-fba"), never search terms, personal details or pages from private areas of our site. If we cannot reliably identify the original landing page, we record it as unknown. We use this information to understand which pages and campaigns generate enquiries, and to improve our website and marketing.

Lawful basis: legitimate interests. You can object at any time. If you have accepted cookies, the original landing page is held in your browser's temporary session storage until you close the tab. If you have not, nothing is stored on your device, and the page is sent only if you choose to submit an enquiry.

10. How Long We Keep Enquiry and Sales Information

We keep records for as long as they serve a continuing, legitimate purpose. We do not delete enquiries automatically after a fixed period; records are kept while there is a continuing reason and removed when there is no longer one, or when you ask us to delete them (unless we must keep them by law). Our customers often change fulfilment provider at contract renewal, which can be several years after first contact, so we may keep records of unsuccessful opportunities for future review where a documented reason remains. Customer records are kept for the duration of our relationship and afterwards for as long as legal, tax and accounting obligations require. Attribution information (pages and campaign details) is kept and deleted together with the enquiry it belongs to.

If you ask us not to contact you, we keep a minimal record (name, organisation, email address and the date of your request) so we can respect your request. Keeping your information does not mean we will send you marketing: we send marketing only where the law allows, and every message lets you opt out.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us: